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7월 방콕여행비행기가 취소되었다고 메일이 왔어요.

Dear Guest, 

We regret to inform you that AirAsiaX flight XJ701 scheduled to depart from Incheon (ICN) to Bangkok (DMK) on Monday,July 13,2020 has been cancelled due to the current global health crisis of COVID-19 pandemic. 

We sincerely apologize for any inconvenience caused, and we would like to offer you the following service recovery options: 

1. Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route any time up to 48 hours before flight departure an unlimited amount of times without any additional cost subject to seat availability;

For change travel date, you may chat with AVA now at http://tinyurl.com/vl9mayx. Once the AVA chat window opens, select “COVID Flight Changes” from the menu followed by “AirAsia cancelled My Flight” and select “Move Flight” as your option, provide your new flight details (date and time) and complete the fields as directed by AVA.

2. Credit account: Request for a credit account of the value of your booking which is to be redeemed within 730 calendar days from the issuance date for your future travel with us. The actual travel dates can be after the expiry date as long as our schedule is out. Credit Accounts are not only faster to redeem, but also have a longer validity, and are more convenient for you, as you can simply top up for future bookings, if need be.

For Credit Account, you may chat with Ava now at https://air.asia/CA. Once the AVA chat window opens, complete the fields as directed by AVA.

The options above are applicable for direct online bookings made via airasia.com only. These options are not applicable for group bookings. Kindly refer back to your respective travel agency for any group booking recovery options. 

We sincerely apologise for the inconvenience caused by this. However, the safety and wellbeing of our guests is our top priority and we will continue to comply with all advice and regulations from respective local governments, as well as local and global health authorities with regards to the current global health situation.

여행일정 변경이나 환불 얘기를 하는거 같은데.. 

돈으로 환불할 수 있는 건가요?? 크레딧으로 환불준다는 건가요?

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