타이스마일 항공권 일방적으로 취소가 되었습니다.
안녕하세요
5월달에 타이스마일 항공편으로 세부에서 수완나폼 공항으로 이동 예정이었으나
아래와 같이 메일이 왔습니다. 그것도 방금 ;;;;;
일정 변경하려고 보니 세부에서 출발하는 항공편은 아예 사라졌네요...
이런경우는 어떻게 대응해야 할까요? 그냥 취소하고 타항공으로 재결재 해야 할까요?
Dear Valued Passenger,
Flight WE627 departing from Cebu (CEB) to Bangkok Suvarnabhumi (BKK) travelling between 3MAY17 to 31JUL17 has been cancelled due to The New Traffic Programme Information of Summer 2017. In the event of flight cancellation, you may choose from the following options that best suits your convenience: 1.Change flight or Change date of travel : You may change your new preferred flight or Change date of travel within departure date without additional expenses, change fee and fare different (if any). And shall not be compensated for in case the fare difference is lowed 2.Change destination in the same date : You may change your new preferred destination without additional expenses, change fee and fare different (if any). And shall not be compensated for in case the fare difference is lowed. 3.Credit Shell : Retain the value of your fare in a credit account for your future travel with Thai smile. The online credit shell is valid for 365 days after issuance. 4.Refund : Obtain a full refund of cancelled flight via credit card or bank account that was used to purchase the tickets. You can easily download the refund form at https://www.thaismileair.com/gallery/Refund%20 Form_En.xlsx and kindly send it back to contactcenter@thaismileair.com for refund process We apologize for any inconvenience caused. Should you require any further assistance, please contact Smile Call Center at +6621188888, Smile Service Center at the airport, or visit www.thaismileair.com for flight availability. Thank you for choosing to fly with us, and we wish you a pleasant journey! Sincerely, Thai Smile Airways